Question: I have a problem with detecting the USB 3.0 docking station in the USB 3.0 port of my notebook /
tablet / PC.
Answer: The problem may be caused by outdated drivers for the USB 3.0 port of your notebook / tablet / PC.
Please read the description and download the most recent drivers for the USB 3.0 chipset in your notebook /
tablet / PC and installed them according to the instructions provided. The drivers can be downloaded from
http://www.displaylink.com/support/ticket.php?id=315.
Question: How to properly install the USB 3.0 docking station in Windows?
Answer: Do not connect the USB 3.0 docking station to the USB port of your notebook / tablet / PC until you
install the drivers. You need to install the most recent drivers for the DisplayLink (for internal chipset DL-3700)
that you can download from http://www.displaylink.com/support/index.php. After you have installed the
drivers and connected the USB 3.0 docking station to the USB port of your notebook / tablet / PC the remaining
drivers will be installed automatically. The control utility will be activated only after connecting the monitor.
Question: Are there drivers for Windows 8 / 8.1 32/64 bit for the USB 3.0 docking station available?
Answer: Yes, for the graphic part you need to install the most recent drivers for the DisplayLink (for internal
chipset DL-3900) that you can download from http://www.displaylink.com/support/index.php. Do not connect
the USB 3.0 docking station until you install these drivers. After you have installed the drivers and connected
the USB 3.0 docking station to the USB port of your notebook / tablet / PC the remaining drivers will be installed
automatically. The control utility will be activated only after connecting the monitor.
Question: Can I get more detailed information on troubleshooting for the USB 3.0 docking station?
Answer: Of course, you can find useful information on the DisplayLink website at
http://www.displaylink.com/support/knowledgebase.php on the FAQ tab or you can contact our technical
support.
Question: The equipment will not charge an Apple / Samsung tablet.
Answer: Charging is supported only on one USB 3.0 port on the back panel of the docking station with the BC
1.2 specification. At the same time the docking station must be disconnected from the computer / notebook
and the included power adaptor must be connected to the docking station.
If some of the accessories specified on the carton is missing in the package, please contact us with a
request for delivering the missing accessory by e-mail at
[email protected], and indicate
the delivery
address.
For more information, please refer to the User’s Manual on the provided CD-ROM.
Quick Start
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